FULL REBUTTAL LETTER

Business Name: ERYD Scooter Rental

Invoice Number: @invoice_number

Date: @order_date

From Business Name: ERYD Scooter Rental (ESCUT GROUP, LLC)

To: Chargeback Processing Department/Disputes Department

ERYD Scooter Rental specializes in renting out kick, fat tire, and trike scooters for entertainment in Houston, TX. All our products are rented out directly to customers at one of our six locations. Each transaction is handled one at a time and a staff member assists the customer with the entire rental process from registration to checkout and everything in between.

To reduce fraud and to ensure the rental is authentic against disputes or chargebacks, the following is part of our rental process for each rental:

1) Customers scan the QR code provided at the rental facility and the rental portal opens on their mobile device.

2) Customers can only rent from one of our locations with a staff member present

3) Customers must enter in all details through our rental application, rentrax.com, and a digital record is made for each reservation and an invoice number is assigned to each rental. (https://eryd.rentrax.io/reservations/v4?activity=1&location=1)

4) Customers select the rental period (start date, start time, & duration)

5) Customers enter in their personal details including full customer information (email, cell, first name, last name, home address, city, state, & zip)

6) Customers select the items they would like to rent (kick scooters, fat tires, &/or trikes). Photos and descriptions are provided for each of the rental types and there are physical examples of each rental type at the rental locations. Once all of their rental options are selected, customers have the option of adding additional items such as helmets and damage insurance. These additional items are offered but not required and it is up to the customer to select.

7) Customers then sign the terms & conditions for each customer renting. Once the terms & conditions are signed, the system assigns an order/invoice number. (copy of language available upon request)

8) Customers enter in their full credit card details to hold the reservation, they are not charged at this time. The system verifies that the credit card is authentic (full name on card, card number, MM/YY and the CVV) Once all of the above data has been entered by the customer, the customer is presented with the total for the entire rental and they are required to select a box to authorize the transaction. The language of the authorization is: I authorize service provider to store my credit card information on file for future transactions on my account.

9) Once the customer has completed the above, they are required to finish the rental transaction with the staff member.

10) The staff member verifies all of the details of the rental and requires to see the physical credit card and drivers license associated to the card. The staff member then verifies that the names match and a copy of the card and Id are made and saved to the reservation through the system.

11) The staff member processes the card physically and holds the customers drivers license until the rental units are returned at the end of the rental period. If there is any overage above the rental period for a late return, the customer is financially responsible to pay for the extra time before the invoice is fully closed out for the rental.

(FULL TRANSACTION DETAILS ON THE NEXT PAGE)

Transaction Details

On @order_date, we received a chargeback/dispute in the amount of @payment_amount for @order_number through ERYD Scooter Rental. According to our records, the customer had received a full rental for this transaction in the amount of @payment_amount on @order_date that being the case we are requesting the chargeback/dispute to be reversed/released immediately and no further action be taken.

Below you will find the detailed transaction information to resolve this chargeback/dispute:

Advance Invoice @invoice_number

Order Number:@order_number

Invoice Date: @invoice_date

Order Date: @order_date

Full Customer Information:

-Full Name: @full_name

-Email: @email

-Phone: @phone

-Address: @address

-City: @city

-State: TX

-Zip: @postal_code

Please note if the chargeback/dispute is not reversed or remedied it is considered an unjust enrichment as the cardholder is receiving credit for a service that they physically were present and accounted for, processed with their personal details, and could result in a violation of the Card Association Rules and Regulations.

Based on the above facts we believe this issue should be fully resolved.

Please feel free to contact me if you have any questions or need additional information.

Kind Regards,

Customer Service Manager ERYD Scooter Rental

Signed Rental Waiver & Date Stamp: @terms_and_conditions

Photo Of ID: @order_photos